FAQ ~ Frequently Asked Questions
DO YOU ACCEPT RETURNS?
You may return purchased item in 7 days.
Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
please email us at including your contact details, Order ID and the reason for return.
WHAT CARRIER(S) DOES EVELYN ARTWER USE?
If you are in Hong Kong, packages are sent via our private courier services. You may receive in 3 days.
If you are in China, packages are sent via EMS. You may receive in 3-6 days depends on your location.
The rest of the world packages are sent via post office by air. Please confirm the way you want us to send before you pay.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept PayPal. If you are in Hong Kong or China you may also transfer to our Bank account